Privacy Policy – SupraaMart Private Limited

Effective Date: 30/05/2025

Applies To: All users of the Supraa app and services operated by SupraaMart Private Limited.

1. Introduction

This Privacy Policy explains how SupraaMart Private Limited (“we”, “our”, or “us”) collects, uses, shares, and protects your personal information when you use the Supraa mobile application (“Supraa”), our website, or any of our delivery services.

By using our app or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect the following details:

• Name
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• Mobile number
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• Email address
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• Delivery address
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• Location data (for delivery tracking)
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• Payment information (only through secure third-party gateways)
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b. Usage Data

We automatically collect:

• App activity logs
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• Device type and operating system
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• Time spent in app, screens viewed, order patterns
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c. Optional Information

You may choose to provide:

• Profile photo
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• Feedback, reviews, or ratings
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• Support queries or communication
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3. How We Use Your Information

We use the collected information to:

• Process your orders and deliver products
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• Contact you regarding your orders or support issues
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• Improve app functionality and customer experience
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• Send order confirmations, updates, and promotions
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• Comply with legal obligations
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We do not sell or rent your personal data to third parties.

4. How We Share Your Information

We may share your information with:

• Delivery Partners – to deliver your orders
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• Vendors – to fulfill your order items
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• Payment Gateways – to process your payments
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• Service Providers – who help us with technical, analytics, or support operations
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All partners are bound by confidentiality and data security obligations.

5. Data Retention

We retain your data as long as your account is active and for as long as necessary for legal and operational purposes. You may request deletion by contacting us (see section 9).

6. Data Security

We implement appropriate technical and organizational measures to:

• Protect your personal data from unauthorized access, misuse, or loss
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• Ensure secure payment processing through trusted third-party gateways
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However, no digital system is completely immune to security risks.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
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• Request corrections or updates to your data
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• Request deletion of your data (subject to legal and operational constraints)
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• Opt-out of non-essential marketing messages at any time
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To exercise these rights, email us at [Insert Support Email].

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has shared personal information with us, please contact us.

9. Contact Information

For any questions or requests regarding your privacy, you can contact us:

SupraaMart Private Limited

📧 Email:supraamart@gmail.com

📞 Phone:+918123410263]

🏢 Address: 1002,2nd Floor, AECS Layout A Block, Singasandra, Bangalore South, Bangalore Rural- 560068, Karnataka

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our app and/or website, and your continued use of our services constitutes acceptance of the revised policy.