Terms & Conditions

Effective Date: 01/01/2025

1. Introduction

Welcome to Supraa! These Terms and Conditions govern your use of our grocery and food delivery services. By accessing or using Supraa, you agree to comply with these terms.

2. Eligibility

To use Supraa, you must:

• Be at least 18 years old or have parental consent.
• Provide accurate and complete registration information.
• Not use our services for any unlawful or fraudulent activities.

3. Account Registration

• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide valid and up-to-date personal information.
• Supraa reserves the right to suspend or terminate accounts for any misuse.

4. Ordering and Payments

• All orders placed through Supraa are subject to availability.
• Prices displayed on the app are inclusive of applicable taxes unless stated otherwise.
• Payments must be completed using the provided payment methods.
• Supraa reserves the right to cancel orders due to unforeseen circumstances.

5. Cancellations and Refunds

• Orders can only be canceled before processing begins.
• Refunds will be processed within 3-5 business days in cases of cancellations, incorrect orders, or product unavailability.

6. Delivery

• Estimated delivery times are provided as guidance and may vary.
• Supraa is not responsible for delays due to weather, traffic, or unforeseen circumstances.
• Users must be available to receive orders at the designated address.

7. User Responsibilities

• You agree to use Supraa for personal and non-commercial purposes only.
• You must not attempt to disrupt or compromise the security of our platform.
• Any misuse or fraudulent activity may result in account suspension.

8. Limitation of Liability

• Supraa is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• We do not guarantee the availability or accuracy of product descriptions and prices.

9. Modifications to Terms

Supraa reserves the right to modify these terms at any time. Users will be notified of significant changes, and continued use of our services implies acceptance of the updated terms.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes shall be resolved in the appropriate courts of this jurisdiction.

11. Contact Information

For any questions regarding these Terms and Conditions, you can contact us at:

• Email: supraa@gmail.com
• Customer Support: Available through the Supraa app

By using Supraa, you acknowledge that you have read and agree to these Terms and Conditions.